Frequently asked questions about short-term rentals and stays with Here&There
The FAQs (answers to frequently asked questions) are designed to simplify the experience of those considering a stay in our managed apartments in Liguria.
Here you will find quick and clear answers about bookings, payments, apartment amenities and digital procedures. The aim is to help you resolve the most frequently asked questions and guide you towards an informed choice, with the certainty of a service managed directly by our Here&There team.
This page thus becomes a point of reference for those seeking reliable, transparent short-term rentals that live up to expectations.
Bookings and payments
How can I book an apartment?
Are prices fixed or variable?
Rates may vary depending on the season, location and duration: thanks to our active and flexible management, we always offer the best rate at the time of booking.
How can I pay for my stay?
We accept payments by credit card, bank transfer and major digital platforms.
Confirmation is received immediately after the transaction.
Is it possible to pay in cryptocurrencies?
Yes: Here&There is the first property manager in Italy to offer the possibility to book and pay for short-term rentals in Liguria using Bitcoin, Stablecoin (USDC) and other cryptocurrencies.
To pay in cryptocurrencies, please write to crypto@herethereproperties.it.
What happens if I have an unexpected event or need to change my booking?
We handle changes and requests according to the conditions specified in the booking. We always do our best to find an effective solution that is compatible with availability and policy.
Check-in, check-out and digital procedures
Is it possible to check in yourself?
Yes: every property has a smart self-check-in system, allowing you to arrive and access the flat without waiting or strict timetables.
How do check-in and check-out work?
Self check-in via smart lock or digital box, with clear instructions sent before arrival.
Simple check-out: just follow the guidelines in the digital house manual.
Apartment amenities and services
What type of accommodation does Here&There offer?
We offer carefully selected holiday apartments and houses in Liguria – between the sea, villages and towns – with high standards, comfort and complete amenities (kitchen, linen, Wi-Fi, Smart TV, etc.).
What is included in the stay?
Each flat is equipped with all the main amenities, such as a fully equipped kitchen, linen, Wi-Fi, air conditioning and Smart TV. When viewing the accommodation, you can check whether or not it has everything you need. We also offer 24/7 digital support and local advice to ensure you have an authentic experience.
Does the accommodation have heating or air conditioning?
Of course: all apartments managed by Here&There include a heating system. Many of them also have various cooling systems. When viewing the accommodation, you can check whether or not air conditioning is available. We want to ensure comfort all year round.
Are pets allowed?
Do the flats have parking spaces?
It depends on the property: in some properties it is included, in others it is available on request or through affiliated car parks.
This information is always indicated in the accommodation details.
Location and travel information (Alassio, Savona, Albissola)
In which areas can I find accommodation?
Our holiday apartments and houses are located in various areas of Liguria: by the sea, in historic villages, town centres and inland.
We offer options in Riviera delle Palme, Genoa and surroundings, Savona and the Savona hinterland.
Can you give us some recommendations on restaurants, beaches or itineraries?
With great pleasure: each guest receives a mini-guide with local tips curated by our team, for an authentic experience.
We also provide support via chat during your stay.
Policies and security
What distinguishes Here&There from a generic classifieds portal?
We are not just a portal: we directly manage each property, ensuring quality, service, hospitality and assistance.
This means total control, consistent service and an experience without surprises.
Can I have an invoice for my stay?
Yes: we issue a regular invoice for each booking. Just request it before checkout.
How is cleaning managed?
Professional cleaning before each arrival, with consistent and standardised protocols.
For longer stays, additional cleaning can be requested on demand.
Assistance during your stay
How does assistance work during your stay?
We provide constant local support: before, during and after your stay.
We are available and ready to help with any need you may have.
How "real" is the presentation of the accommodation (photos, descriptions)?
All photos are real, the houses are selected and managed directly by us with quality controls – no surprises, quality guaranteed.
Is it possible to stay all year round or only in summer?
The flats and holiday homes are available all year round, not just during the summer months.